Frequently Asked Questions

To see your recent purchases and leave a review or rating for any of them, go to the "My Reviews'' section on the You tab of the FineLyf website.

Please note that all reviews are subject to approval by our team.

You may view your previous orders by logging in and checking your order history at the bottom part of the
“My Account” section of the website.

You can save items by adding them to your shopping cart and checking out later on.

Click the search bar on top of the website and type the item you’re looking for.

For return pick-ups and drop-offs, you might still experience some delays due to the volume of the orders that we are managing and possible restrictions still in place in some areas due to the pandemic.

We will accept returns as long as the item is in good condition and the return intent is filed within 30 days after receiving your order Our customer service team remains available: Send us an email at contact@finelyf.com from Mondays to Fridays; 8AM to 5PM, excluding declared holidays. You may also reach us at 0977-715-11479.

Updating your delivery address is possible under certain conditions. You can check the status of your order in your account to see if it applies.

If the status of your order is still pending, please email contact@finelyf.com, indicate the new delivery address so that we can assist you.

Finelyf.com is web-adaptive and will adjust automatically on any phone or on your desktop.
We highly recommend you to use the latest browsers available.

We DO NOT SUPPORT older browsers like:
• Safari 5 (For windows)
• Safari 10.10 below (Mac OS)
• IE 11 or below (For Windows)
• Opera 2013 below
• Firefox 37 below

You may contact our customer support team at contact@finelyf.com from Mondays to Fridays; 8AM to 5PM, excluding declared holidays. You may also reach us at 097771511479.

To place your orders, please log in first to our website FineLyf.com, register and wait for an e-mail confirmation. After that, you may shop all your essential needs safely in the comforts of your home. Hope this helps!

If you need more assistance, please reach out to our FineLyf Customer Support Team via email customercare@finelyf.com.

If an item in your cart is no longer available, it’s likely that another customer was able to successfully seal the deal before you did. Our products are in high demand and so we operate on a first-come, first-served basis.

This means that you’ll want to check out items in your cart as soon as possible, but try to check back tomorrow; any stock from cancelled orders goes back on-site immediately.

In cases where your order has out-of-stock items, you may be contacted for possible replacements.
If you’re not able to respond within an hour your order will be processed without the missing items.

Once an order has been placed, you won’t be able to edit the items in it. This is done to prevent delays or mix-ups in the preparation of your order. We advise you to double-check your items before proceeding to Check-out, so that you are assured of a worry-free shopping experience.

This policy also applies to items that were accidentally ordered, multiple orders of one item, and requests to combine orders.

You may pay your orders via PayPal or PayMongo using debit and credit cards and Cash-on-Delivery (COD).

Please note that for now, COD is only applicable in Metro Manila.

Yes, we accept Cash-On-Delivery (COD) but for the safety of both parties adherence to safety protocols is a must. Our Finelyf Express Delivery Team practices frequent sanitation and social distancing.

Thus, we encourage our customers to do the same and prepare the exact amount upon receipt of goods/delivery.

Yes, they can. Kindly e-mail the authorized representative's details thru contact@finelyf.com
so we can coordinate it with our FineLyf Express Delivery Team.

Please make sure that he/she presents a valid ID and the exact amount of payment upon delivery.

When in doubt, check your email. If your payment successfully went through, you would receive an Order Confirmation email with your reference number. If you can't find this email in your inbox, you might want to check your spam folder, just in case.

If you’re not able to receive an Order Confirmation email, chances are your payment did not go through successfully.

Email us at customercare@finelyf.com and we'll help you sort it out.

Once you’re ready to check-out, click Proceed to Check-out and fill up necessary information such as billing and shipping address then select Credit or Debit Card via PayMongo as your payment method.

Please note that for credit cards requiring One Time Password (OTP), you will be redirected to a new page where you need to type in your OTP. Kindly wait to be redirected back to our account to ensure that the payment has been confirmed and your order has pushed through.

Note that we accept VISA or MASTERCARD only.

Why was my debit or credit card declined?
To help protect your account, PayPal uses a complex screening process for credit card payments. This helps prevent lost or stolen cards from being used for unauthorized transactions. On rare occasions, the screening process affects valid cards. A credit card might also be denied if:
The card issuer is having technical problems that prevent authorization of a transaction.
The card issuer sees a charge that doesn’t fit your normal spending patterns and blocks the transaction to protect you.

You’ve inadvertently exceeded the limit on your card.
If you know that your credit card is valid but your payment doesn’t go through, you might want to:
Contact your credit card issuer directly. Ask why your card was declined, and whether you can still use it. If you can still use your card, please try your transaction again.
Pay securely online using your bank account. You can link your bank account to your PayPal account in just a few minutes. The merchant never sees your financial or other personal information.
Link a different credit card to your PayPal account.

source: https://www.paypal.com/ph/smarthelp/article/why-was-my-debit-or-credit-card-declined-faq3281

If your credit/debit card is being rejected by PayPal with the message
"The card you entered cannot be used for this payment. Please enter a different credit or debit card number."

It might be due to one of the following reasons:
- Your card is associated with a specific PayPal account, and you're not logging in with that particular account.
- Your card was associated with a PayPal account that has since been closed.
- You've linked the card to a PayPal account, but have not yet confirmed it.
- You've exceeded your card limit with the PayPal system.
- Your email address is raising a red flag in PayPal's system.
- Your browser is not accepting cookies. You should clear any existing cookies and try again.

source: https://www.findmyshift.com/help/why-does-paypal-keep-rejecting-my-credit-debit-card

In the Check-out page, select the PayPal option. You will be redirected to the PayPal page where you need to log in to your PayPal account. Upon logging in, review the transaction and amount then press confirm.

Please wait to be redirected back to our account to ensure that the payment has been confirmed and your order has pushed through. It will reflect in your Credit Card bill as payment to
BMS MARKETING INC. (paymentsbms@finelyf.com).

Please report the incident through our email at contact@finelyf.com or submit a ticket in the “My Account” section of the website so we can properly investigate and find the proper remedy for the situation.

If you opt to pay online, your order will not be processed until your payment has been accepted. If payment was declined, you may reorder and use an alternate payment method that will be accepted by our payment facilities.

Yes, we ship outside Metro Manila but for non-perishable goods only.

Yes, we do, but only on the following conditions:
1. If your cart reaches a minimum of PHP2,000
2. or we have ongoing Free Shipping promos on the day you place your order*

*Special handling fees are excluded from free shipping promos, unless stated otherwise.

To track your orders, please log in to FineLyf.com then tap your Name, My Account and then Order Tracking. E-mail notification is also sent to keep you updated of your order status. Hope this helps!

If you need more assistance, please reach out to us via email customercare@finelyf.com.

As you shop, please note the following:
1. Cut-off for next day delivery is 3PM.
2. Orders made beyond the 3PM cut-off will be delivered the day after tomorrow.
3. Orders placed during Sundays or holidays will be processed on the next business day.
4. Due to high volume of orders, allow us to deliver within 2-3 business days.

Since delivery schedules are highly dependent on the availability of our logistics partner, we cannot commit to specific delivery dates.

An SMS notification will be sent by our courier on the actual day of delivery. Once you’ve received this notification for the scheduled time, kindly keep your contact numbers open.

Note: As we deliver your order/s, you might still experience delays in the delivery due to the volume of orders that we are managing and with the current pandemic restrictions.

Your safety and the safety of our partners are of utmost importance.

Unfortunately, we are no longer accommodating this due to logistical constraints. Please note that for COD, you would need to pay the full amount before opening your parcel.

This is for security and anonymity purposes.

If you received the wrong item or package, please contact us within 24 hours at contact@finelyf.com and we will deliver the correct items to you on the next available delivery date.

Incorrect items must be in its original and unopened packaging.

We are sorry that your expected delivery did not come through. Our rider will make another attempt to deliver your order. Delivery will be rescheduled within the next 2 business days.

After 3 attempts, however, the rider will return your package to the site and unfortunately, your order will be cancelled.

Once the parcel is back at our warehouse, if your order was prepaid (credit card, PayPal, Wallet Credit, G-Cash), FineLyf will immediately issue a refund based on the mode of payment used.

You can enter the promo code when reviewing your cart during checkout.
You can use a maximum of two promo codes per transaction.

From time to time, our merchants offer special (and even exclusive) promos. To help you stay updated on our upcoming promos, newest product releases, and other exciting announcements, Please like our Facebook page (facebook.com/finelyf), follow us on Instagram (@finelyfofficial), and subscribe to our email newsletter.

Yes, it is safe. All credit card information goes through our payment gateways and we don't see or handle any credit card information. Your credit card information is never stored in our servers.

No, we don't, for security and safety purposes. All credit card information goes through our payment gateways and we don't see/handle any credit card information.